Emarsys integrates customer engagement and marketing automation with Zendesk support, enabling agents to access real-time customer data such as lifetime value, lifecycle stage, predicted spend, and purchase history directly in tickets. Support teams can autonomously trigger personalized campaigns, enroll customers in programs, and deliver data-driven support across channels to increase customer lifetime value and satisfaction. This transforms support from a cost center into a revenue-driving function by empowering one-to-one, omnichannel customer interactions.
Vendor Description
Emarsys is the only omnichannel customer engagement platform built to accelerate business outcomes. With embedded, industry-specific turnkey solutions, our software enables truly personalized, one-to-one interactions between marketers and customers across all channels — building loyalty, enriching the customer journey, and increasing revenue. This enables companies to scale marketing decisions and actions far beyond human capabilities.
Paired with Emarsys, Zendesk turns your customer support team into a profit centre by empowering more personalised and impactful DTC engagement. Equip your support team with actionable insights on every Zendesk Ticket to provide data-driven support, drive higher lifetime value, and improve satisfaction through a seamless omnichannel experience for customers. Support can trigger campaigns and add contacts into dedicated programs autonomously and in real-time.
Some of the actionable insights available with Emarsys:
- Lifetime value
- Lifecycle stage
- Predicted spend
- Recommended products
- Offers received
- Email history
- Last purchase
- Last abandoned cart
- Last website session
Learn more at emarsys.com.
Data Handling & Privacy For information on how Emarsys handles data and privacy, please visit our website: https://emarsys.com/privacy-policy/
Installation
Click the install button and ask your Emarsys Success Manager to enable your Emarsys account to use this integration.
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