Dialoga PBX is a cloud-based phone system that integrates directly into Zendesk through WebRTC technology, enabling agents to make and receive calls without dedicated hardware or physical infrastructure. The solution includes advanced call routing and control capabilities along with self-management tools and reporting, allowing calls to be handled seamlessly within the browser. This benefits companies seeking to add flexible phone functionality to Zendesk without capital investment in traditional PBX hardware.
Vendor Description
Our Dialoga PBX is the core component of our WebRTC service offer. It combines all the benefits of an advanced dynamic call control and routing engine with a full-featured caller interaction solution. This can all be accessed through the easy-to-use self-management and reporting interface. With Dialoga PBX your company can have a PBX based on WebRTC technology, without having to acquire any hardware and without any connection or physical infrastructure. WebRTC technology integrates directly into your browser, allowing you to communicate easily and receive calls directly on your computer screen.
Installation
- Install Dialoga PBX application from Zendesk Marketplace.
- Log in to your TRIDENT account.
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