Dialoga ACD provides a cloud-based phone system for Zendesk contact centers using WebRTC technology, eliminating the need for expensive physical infrastructure, hardware, or SIP trunks. Agents can be monitored and managed remotely with the same capabilities as traditional call centers. This solution benefits organizations seeking cost-effective, flexible phone integration without infrastructure investments.
Vendor Description
Your contact centre does not need to be tied to expensive physical infrastructure. Hydra, our ACD solution based on WebRTC technology, provides you with a remote platform through which agents can be monitored and controlled as if being in a traditional call centre, but when in fact no physical infrastructure is needed. WebRTC technology does not require any physical/fixed infrastructure, hardware, IP terminals nor SIP Trunks.
Installation
- Install Dialoga ACD application from Zendesk Marketplace.
- Log in to your Acd account.
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