Diabolocom CTI integrates with Zendesk to provide omnichannel contact center capabilities including voice, email, and SMS management with real-time screen pop-ups of customer data and automatic call logging. The app enables skills-based routing, outbound campaign management (predictive, progressive, and preview modes), and comprehensive reporting through customizable wallboards and statistical dashboards to track KPIs like resolution time and first response rate. Support teams benefit from streamlined agent workflows, post-call automation, and data-driven customer experience optimization.
Vendor Description
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more here
Diabolocom streamlines millions of customer journeys for companies of all sizes in over 60 countries.
Recognized for seamless integration with IT systems, including major CRMs, Diabolocom's open architecture and web services stand out. Diabolocom empowers Customer Service with strategic tools to manage interactions across all channels (voice, email, SMS, etc.) and boost KPIs like Average Resolution Time, First Response Rate, and NPS.
Enhance real-time contact cards and object displays:
Instant screen pop-ups of relevant Zendesk objects aligned with your business processes for a seamless agent experience.
Use Zendesk data to optimize customer experience:
Offer self-service, skills-based routing, and reduced customer wait times. Manage outbound campaigns (predictive, progressive, preview) with advanced targeting rules to improve customer reachability.
Comprehensive call logging and advanced reporting:
Automatically log and record calls in Zendesk and trigger post-call workflows like email, SMS, or callbacks. Track performance with real-time supervision, customizable wallboards, and detailed statistical reports.
Installation
To start using Diabolocom
Contact our Sales Team to get a demo here.
Diabolocom configuration will be done directly in our administrator interface.
All the details to set up our Zendesk integration can be found here.
More information on the Zendesk integration can be found here.
For more information, contact us at [email protected].
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