CS Diagnostics by Zowie analyzes historical help desk data to identify operational bottlenecks, repetitive questions, and automation opportunities across key metrics like resolution time, first response time, and cost per ticket. The tool provides insights into agent workload patterns and predicts future support challenges, helping support teams make data-driven decisions about where to focus improvement efforts. It runs a free diagnostic scan with no implementation required, though automation of identified issues requires separate Zowie products.
Vendor Description
Zowie Diagnostics is a first-of-its-kind tool that analyzes past help desk data to provide actionable insights into your customer service. Our cutting-edge technology helps identify your most serious challenges. In turn, it'll equip you to make informed decisions that improve the customer experience. Connect easily and run your diagnosis for free.
Put your challenges in the spotlight
Long waiting times. Endless backlogs. Increased future costs. To solve your customer service challenges, start with identifying them. Zowie Diagnostics will help you capture the state of your customer support desk to drive better decisions.
Find out what’s holding you back
Zowie Diagnostics identifies all repetitive questions and offers an in-depth look into your automation potential.
Benefits
- Learn more about your vital metrics like resolution time, first response time, cost per ticket, and more.
- Understand the agent's perspective. Learn about morning ticket backlogs and daily ticket rates.
- Reveal your automation potential. Learn which repetitive questions can be deflected tomorrow.
- See your predicted growth. Understand the challenges that come with it.
Zowie Diagnostics is not an automation tool. If you’d like an automation solution for repetitive questions, please consider Zowie for Chat or Zowie for Support, both available on Zendesk Marketplace.
Installation
How to setup?
- Click here to connect Zowie Diagnostics to your Zendesk Support account.
- Verify your email.
- Read your diagnostic results.
We’re happy to offer you the possibility of scheduling a meeting with a Zowie expert to walk you through your complete results.
If you have any questions, please contact us at [email protected].