Cronofy enables Zendesk agents to generate one-time-use booking links directly in ticket responses, allowing customers to schedule support calls without requiring permanent calendar access. The app integrates with Zoom, Teams, Meet, and other conferencing platforms while automatically populating customer contact details, and gives agents control over working hours, buffer times, and other scheduling preferences. Support teams benefit from streamlined scheduling workflows that require only two clicks per party, reducing friction in call booking while improving customer experience.
Vendor Description
Cronofy helps you schedule support and success calls from within Zendesk.
- Insert personalized, one-time use booking links directly into your ticket responses.
- One-time use means you're not sharing your calendar all the time.
- Full conferencing support with Zoom, Teams, Meet and more.
The Cronofy Zendesk app automatically embeds all of the contact details for the customer in to the booking link. It gives your agents control over working hours, buffer times, which conferencing service to use and many more options. Meaning it just requires two clicks for the agent and two clicks for the customer to book a call.
Streamline your support operations whilst giving your customers a better support experience. Allow them to book in for calls as and when you need them to, at times that work for both of you.
Details on Cronofy's privacy, security, and compliance approach are available here, as well as in our Privacy Notice.
Installation
- Click to install the Cronofy Zendesk application.
- The Cronofy button appears in ticket editor bar.
- Click the button and login or sign up for a Cronofy account when prompted.
- You're all set. Create links whenever you need them.
More information in our Zendesk support docs.
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