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Feature
Genesys Cloud
TeamViewer
Rating
4.0 (11)
3.0 (428)
Price
Paid
Paid
Installs
288+
934+
Published
Jan 12, 2016
Jan 31, 2014
Last Updated
Feb 9, 2026
Apr 6, 2026
Version
2.12
3.1
Products
Support
SupportChat
Free Trial
No
No
Which should you choose?
TeamViewer has 646 more installs than Genesys Cloud, suggesting broader adoption in the Zendesk ecosystem.
Genesys Cloud is rated higher at 4.0 vs 3.0 stars.
Both apps are free, so you can try each without any cost commitment.