Cohere AI Assistant integrates artificial intelligence into Zendesk to help support agents work more efficiently by summarizing customer messages, analyzing sentiment, and generating reply suggestions based on company knowledge articles. The tool also offers features like conversation summarization, ticket auto-tagging, and on-the-fly reply rephrasing directly within the ticket editor. Support teams benefit from faster response times and improved customer satisfaction while maintaining data privacy, with multilingual support across 13 languages.
Vendor Description
🛑 This free app is currently in Beta. Please read the installation instructions carefully!
Save time & improve customer satisfaction with AI! 🤖
Cohere AI's integration with Zendesk summarizes customer messages, analyses sentiment and recommends replies to your agents based on your Knowledge Articles. Effortlessly provide excellent customer service 🥇 & boost your business growth.
Leverage AI directly from any Zendesk ticket, and:
- Capture the key topic
- Adapt to your customer's attitude (sentiment, frustration, urgency)
- Summarize the full conversation
- Suggest what your next reply can be
- Rephrase your own replies on-the-fly from the Text editor
You can also customize your own prompt. For instance, users can opt to replace the Suggested Reply feature with Ticket auto-tagging or explore any other use case they prefer.
We make it easy to exceed customer's expectations and take it one step further than your typical canned response. We do not store your data.
The app is available in 🚩 English, French, Dutch, Spanish, Italian, German, Portuguese, Arabic, Chinese, Japanese, Korean, Russian and Swedish!
#ChatGPT #Zendesk #CustomerService
Looking for extra requirements? Contact us at [email protected]!
Installation
Create your account with Cohere AI and provide your API Key to the app. Rate limiting applies to trial users - not recommended for production.
âš You must have an active Knowledge Base and request it to be connected prior to using the app.
You will find detailed instructions about this process in our Documentation.
Important! If you choose to enable the Autorun option, make sure to set the Restricted channels option as well. Otherwise every chat message will send a request to Cohere AI.
Contact our support if you have further questions.