Cloud ACD integrates CallOne's cloud-based contact center solution with Zendesk to create voice tickets alongside traditional text-based tickets. When calls arrive, agents automatically receive customer information including phone numbers and interaction history directly in Zendesk, with calls either creating new tickets or being added to existing ones. This benefits customer service teams with Talk - Partner Edition seats who need to manage inbound and outbound calls while maintaining a unified ticketing interface.
Vendor Description
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
CallOne offers a cloud-based contact center solution that enables customer service to manage inbound and outbound calls in a smart way.
Connecting Zendesk and CallOne Cloud ACD through the integration makes it possible to include real-time voice tickets in Zendesk. Important customer information such as their phone number and previous inquiries and purchases are immediately presented to the assigned agent on his or her Zendesk user interface. When a calls comes in, either a new ticket will be created, or the call will be included in a pre-existing ticket.
Installation
Clients that are using the CallOne cloud contact center software automatically receive access to the integration. Do not hesitate to contact us for a free trial at [email protected].
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