Chatarmin integrates WhatsApp messaging with Zendesk, converting WhatsApp conversations into support tickets that agents can manage directly within Zendesk. The app automatically captures customer details like order numbers and product images during WhatsApp interactions to enable faster ticket resolution, and allows teams to trigger follow-up actions such as converting resolved customers into marketing contacts or requesting reviews. This solution benefits businesses seeking to unify WhatsApp-based customer communications with their existing support infrastructure while leveraging messaging for both marketing and customer service.
Vendor Description
Chatarmin is one of the best WhatsApp marketing softwares built in Austria. Our user-friendly software helps businesses generate new revenue, increase customer retention, and create innovative customer experiences by enhancing existing marketing channels with the extensive reach and features of WhatsApp. Chatarmin is known for its fast-development, proactive Support, GDPR-compliance and it's extensive Integrations like Emarsys, Klaviyo, Zendesk, Shopify, Shopware, WooCommerce and more.
Chatarmin x Zendesk Integration ⚡️ All in One Platform: Effortlessly convert WhatsApp conversations into Zendesk tickets, allowing agents to manage them within the familiar Zendesk platform.
⏱ Boost customer satisfaction: Automatically gather essential details such as order numbers and product images via WhatsApp, enabling quicker and more precise ticket resolutions.
🔍 Simplify customer service: Trigger on resolved tickets and convert your leads into Optins or ask them for a review!
Installation
Follow these instructions:
- Insert your WhatsApp Number
- Create or get your chatarmin api_key from chatarmin.com/dashboard/profile?page=settings and insert it here
- Go to chatarmin.com/dashboard/zendesk/connect -> install zendesk and follow the further instructions on that page
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