The Casas Bahia app integrates Casas Bahia merchant accounts with Zendesk, enabling centralized management of customer interactions and incidents across both platforms. It allows users to receive incident notifications directly in Zendesk and respond quickly without switching between systems. This app benefits Casas Bahia merchants and their support teams who need to streamline incident handling and customer service request management in a single interface.
Vendor Description
Casas Bahia on Zendesk is an innovative tool that allows users to integrate their Casas Bahia accounts with Zendesk, thus facilitating the management of incidents and customer service requests more efficiently. This application currently has the following features: Integration of Casas Bahia Accounts to Zendesk.
Users can connect their Casas Bahia accounts to their Zendesk instances, allowing them to centrally manage all customer interactions and provide more effective support.
Incident Reception and Response:
Users can receive incident notifications directly in Zendesk and respond to them quickly and efficiently, ensuring fluid communication and effective problem resolution.
Incident Creation from Zendesk: (Coming Soon)
Users will be able to create incidents or requests directly from Zendesk, further simplifying the process of tracking and managing issues.
By using this application, you accept our terms and conditions.
Installation
Step 1: Click on Free trial.
Step 2: A window will open where you must click on Install.
Step 3: On the next screen where Installation / Title appears, you can enter, if you wish, a name for the application, for example, Casas Bahia. Then, click on Proceed to payment.
Step 4: Complete the credit card information, check the box to accept the terms and conditions. Finally click on Start Test.
Step 5: If the payment was processed correctly, you will see on the screen under Activated Applications that it is now active.
Step 6: Go to Channel Apps.
Step 7: Select Grupo Casas Bahia and go to Accounts.
Step 8: Click Add, complete the client ID and Access Token data for the account in question and click Save account.
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