The Capacity app integrates Capacity's AI-powered platform with Zendesk Support, enabling teams to access features like an AI knowledge base, cloud storage, workflows, automations, intelligent document processing, and guided conversations directly within their help desk. Support agents benefit from enhanced automation and knowledge management capabilities that streamline ticket resolution and reduce manual work. Installation occurs through Capacity's App Center with a free trial available for new customers.
Vendor Description
Capacity customers that leverage Zendesk Support as their help desk can extend their support functions with all of the offerings of Capacity's AI-powered platform, including Knowledge Base, Cloud Drive, Workflows, Automations, Intelligent Document Processing, Guided Conversations, CapacityDB, and more. Simply install and configure the Zendesk app in Capacity's App Center. If you aren't yet a Capacity customer, a free trial is available at https://capacity.com/instant-activation/.
Installation
An admin or developer in your organization should navigate to the Capacity App Center. Search for the Zendesk app, click the switch, and enter your authentication information. From there, you'll be able to leverage Zendesk functions as App Actions, which are particularly useful as part of Workflows and Guided Conversations.
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