CallWe provides a Zendesk widget that integrates IP telephony services into the agent panel, enabling agents with Talk - Partner Edition seats to manage calls directly within Zendesk. The widget allows agents to join call queues, access auto dialer and TTS dialer capabilities, manage contacts and timelines, and handle outbound and inbound IVR functionality. This integration streamlines contact center operations by consolidating call management and agent features into a single interface.
Vendor Description
Available only to agents with "Talk - Partner Edition" seats (see zendesk.com/talk/pricing). CallWe is a full solution as a service for your Contact Center, integrating IP telephony services in a robust and stable platform. CallWe offers auto dialer, TTS dialer, distribution and calls recording, outbound and inbound IVR in a minimalistic interface. Join queues, manage your timeline, contacts and all Agent related features from CallWe using this widget
Installation
After installing the app, set up the CallWe app to be use:
- Go to manage app screen
- Click on CallWe Settings
- Click on "Change settings"
- Update the "CallWe URL", example: https://example.callwe.io
- Click on "Update" button
- In the top bar click on CallWe app and do login
After these steps you be able to use the CallWe Phone.
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