Calizy for Support enables support teams to schedule and manage customer appointments directly within Zendesk tickets, with real-time visibility of team availability and synchronization to Office 365 or Google Calendar. The app reduces context-switching by consolidating appointment booking, tracking, and updates into the ticket interface while providing a centralized dashboard to manage and export all scheduled appointments. This benefits support organizations seeking to streamline appointment-based workflows and reduce administrative overhead.
Vendor Description
The Calizy for Zendesk Integration brings a whole new level of customer support interactions into a single place by helping you book appointments within the ticket flow.
Ticket View -Instantly book an appointment for your client - Visualize your team’s availabilities and book the best time - Display incoming appointments linked to a ticket - Quickly update or cancel a booked appointments
Meeting Index - Visualize and manage your team’s appointments in one spot - Query, filter and export your appointment data
Integrations - Office 365 Calendar integration - Google Calendar integration
Calizy Saas Calizy is an intelligent online appointment scheduling and shared calendar solution. Our Saas is also plugged to Zendesk in order to automatically create tickets as meeting booking notifications.
Installation
- In Zendesk Marketplace and click the 'Install' option to install the 'Calizy for Support' app in the Zendesk account.
- Select the Zendesk account in which you want to install the app and then click, 'Install'.
- Then you will be redirected to the app details page where you need to enter Calizy credentails and app's urls.
- You must have Calizy account set up before installing 'Calizy for Support' app. Once the account is available follow the additional installation steps.
- In Calizy app navigate to Settings menu.
- In Settings click on Integrations sub menu.
- In Integrations select Apps then Zendesk.
- After clicking in Zendesk you will be presented with Calizy credentials and urls. Copy them to a clipboard and then paste in an installation 'Calizy for Support' interface.
- Click Install.
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