BotSupply enables automated conversational AI across sales, marketing, and support channels including web chat, Facebook Messenger, and WhatsApp, with support for 20+ languages for intent detection and entity extraction. The platform handles lead qualification, meeting booking, transaction automation, and resolves up to 80% of support requests instantly before seamlessly handing off conversations to live agents within the Zendesk Chat interface. This solution benefits sales teams seeking lead automation, marketing teams leveraging conversational data for retargeting, and support teams reducing response times through intelligent bot-to-agent handoffs.
Vendor Description
Delight your customers with automated conversational experiences across the entire customer lifecycle from sales and marketing to support.
Engage
Engage your future customers 24/7 on any channel such as your website, Facebook Messenger, WhatsApp, and qualify more leads.
Sell
Route qualified leads to the right sales reps, and even automate next steps through the conversation such as booking a meeting or doing a transaction.
Market
Leverage conversational data as part of your omnichannel marketing strategy to retarget and get more leads leading to better conversions for less ad spend.
Support
Solve up to 80% of customer requests instantly. If needed, seamlessly handoff the conversation from the bot to a live agent.
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Language Support
Intent detection and entity extraction in 20+ languages:
English - Arabic - Danish - German - Greek - English - Spanish - Finnish - French - Irish - Hebrew - Hindi - Croatian - Hungarian - Icelandic - Italian - Georgian - Korean - Norwegian - Dutch - Polish - Portuguese - Romanian - Swedish - Ukrainian - Vietnamese - Chinese - and support for other languages can be added in a less than 2 weeks!
Top rated in publicly available language benchmarks -> http://bit.ly/BotSupply-Benchmarks
Zendesk Chat interface
Automated bot conversations right inside the Zendesk Chat interface.
Live agent handoff
Seamlessly handoff the conversation from the bot to a live agent.
Routing
Route the customer to the right team based on department, interest, and intent.
Context
Provide your live agents with context such as the historical chat conversation, customer information, past transactions, and more.
Installation
To connect your Zendesk Chat account with BotSupply and take advantage of bots, please get in contact with our team at [email protected] for a personalized demo.
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