The BambooHR app displays employee information from BambooHR directly in Zendesk ticket sidebars, allowing support agents to view details like job title, department, location, manager, and employment status without switching systems. When a ticket is created or viewed, the app automatically retrieves the requester's information using their email address and provides a one-click link to access the full employee profile in BambooHR. Support teams benefit from faster ticket resolution through immediate context about the requester's role and status.
Vendor Description
Instantly View BambooHR Employee Details in Zendesk Tickets
Stop switching between systems—see essential employee details from BambooHR directly inside Zendesk, saving your support agents time and effort.
Why You'll Love This Integration
✅ Instant Employee Lookup Get key employee details right in the Zendesk ticket sidebar.
✅ Faster, More Personalized Support Assist requesters with confidence, knowing exactly who they are.
✅ Seamless HR & Support Collaboration Give agents the right context to resolve issues quickly.
How It Works
When a ticket is created or viewed, the BambooHR app instantly retrieves the requester’s details using their email address. This real-time sync provides immediate visibility without manual effort, while ensuring no data is stored in Zendesk.
Employee Details at Your Fingertips
• Full Name • Job Title • Department • Location • Work Phone • Manager Name • Employment Status • Employee Status
One-Click Access to BambooHR
Need more details? Click View in BambooHR to open the employee’s profile instantly—no searching required!
Supercharge your Zendesk experience with faster, more efficient employee support.
Questions or feedback? [Contact BambooHR Support](mailto:[email protected]
Installation
- Click Install.
- Select the Zendesk account where you want to install the app, then click Install.
- On the app settings screen, enter your BambooHR subdomain in both the
bamboohrCompanyDomainandOAuth Authenticationfields. For example, if your BambooHR URL isyourcompany.bamboohr.com, enter onlyyourcompany. - Click Sign in with BambooHR. You’ll be redirected to BambooHR to securely authenticate and authorize Zendesk to access your account via OAuth. Review the requested access scopes, then click Allow Access.
- After authorization, you’ll return to the app settings screen in Zendesk. Click Install to complete the setup.
🎉 That’s it! The BambooHR app is now active, and employee details will automatically appear in the ticket sidebar for new and existing tickets. Don't forget to pin the app to the sidebar for quick and easy access!
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