The AVOXI app integrates international cloud voice services with Zendesk, enabling support teams to manage inbound and outbound calls while maintaining unified customer data and call history within their ticketing system. This integration allows contact centers to track voice interactions alongside other customer communications, providing representatives with call context and routing capabilities across global markets. Support teams and enterprises managing international customer communications benefit from consolidated workflows that connect voice data with Zendesk tickets.
Vendor Description
AVOXI delivers a new generation of international cloud voice solutions to companies that need to easily connect and converse with their customers.
With unmatched depth and breadth of global coverage and virtual number types, and a software platform that provides visibility and intelligence to manage voice service like never before, AVOXI's 5000+ clients are able to more effectively use voice to serve customers across geographic markets as part of a modern contact center approach.
AVOXI's global team of cloud voice experts prides itself on ensuring clients receive the highest level of service possible – anywhere and anytime.
Privacy policy: https://www.iubenda.com/privacy-policy/8179510/full-legal
Installation
Step 1: Initiate the Connection
- Log in to your AVOXI platform as an admin.
- Navigate to the Data Integrations page.
- Locate Zendesk and click the Connect button.
Step 2: Configure Your Domain
In the Manage tab of the Zendesk integration page:
- Enter your Domain (subdomain).
- Click Connect.
Note on Domains: The Domain is the unique subdomain of your Zendesk account (the first portion of your login URL).
Format: https://(subdomain).zendesk.com
Example: If your URL is https://orgname.zendesk.com/, enter orgname.
Step 3: Authorize and Login
- Once the domain is submitted, you will be redirected to a new window.
- Log in to your Zendesk account to authorize the connection.
Integration Complete!
Congratulations, your AVOXI and Zendesk integration is now set up.
Activation: Perform a test call to change the status to Active.
Customization: To update additional settings, select the Configuration tab at the top of the integration page.
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