Avenue enables organizations to monitor business data across multiple sources and automatically create Zendesk tickets when data-driven triggers are met, centralizing alerting and accountability across teams. The app integrates with dozens of data sources including databases and spreadsheets, allowing users to view Avenue data and submit forms directly within Zendesk tickets. This tool benefits startups and enterprises that need to correlate business metrics with customer issues and ensure proper follow-up workflows.
Vendor Description
Avenue is an alerting and playbooking tool for high-growth startups and enterprises. Avenue helps centralize business monitoring systems, ensure the right person is alerted at the right time and holds your team accountable for each follow-up all the way through resolution.
- Integrates with dozens of messaging and ticketing tools, including Zendesk, Slack, SMS, Email, Linear, Asana, and more!
- Get started with any data source, including PostgreSQL, Snowflake, BigQuery, MongoDB, MySQL, Databricks, PrestoDB, Google Sheets, Notion, and more!
Use this Zendesk application to view the Avenue data associated with each Zendesk ticket and submit Avenue forms directly from Zendesk.
Installation
Install this application in your Zendesk workspace.
To get started using Avenue in Zendesk: * Step 1: Navigate to Settings > Integrations in Avenue. Click on the Zendesk tile, and authenticate Zendesk with Avenue if you haven't already done so. * Step 2: Once successfully integrated, add Zendesk as a Subscriber to any of your monitors to start automatically creating Zendesk tickets from your Avenue data. * Step 3: Go to your Zendesk workspace. You should see the tickets that Avenue created in your workspace. Click on any ticket, and you will see the Avenue data associated with that ticket in the sidebar. * Step 4: Click on "Submit a form" to submit an Avenue form.
Contact [email protected] if you have any issues.
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