AutoSmartDialer enables outbound calling from Amazon Connect through SIP trunk integration, allowing companies to place calls in AWS regions where Amazon Connect doesn't natively offer phone numbers. The app automatically extracts customer phone numbers from Zendesk Support tickets, eliminating manual entry and reducing errors. It benefits customer service teams seeking to expand calling capabilities beyond Amazon Connect's geographical limitations while streamlining outbound call workflows.
Vendor Description
AutoSmartDialer is a tailored outbound calling solution for Amazon Connect. It seamlessly integrates with local SIP trunks, offering efficient and versatile call dialing. This app streamlines communication processes and boosts customer service quality and efficiency.
Consider this scenario: Your company requires phone access in a region where Amazon Connect doesn't offer phone numbers. The solution? Acquire a local SIP trunk and connect it to Amazon Connect using AutoSmartDialer. This application not only resolves geographical limitations but also enhances your flexibility. It allows you to utilize local resources while leveraging Amazon Connect's robust features. With AutoSmartDialer, handling both inbound and outbound calls becomes effortless, unlocking new possibilities for customer service.
AutoSmartDialer can identify and extract customer phone numbers from Zendesk Support, preparing them for outbound calls. This feature eliminates the need for manual number entry by your customer service team. The outcome? Reduced errors and significant time savings.
About KEENBEST
As a Zendesk Premier Partner, we specialize in implementing CX projects. Our expertise covers the full spectrum of cloud support center adaptation, including Zendesk implementation, automation, custom app development, and seamless integration with your backend systems.
CONSULTING Whether you're currently using Zendesk or considering integrating specific products from the Zendesk Suite, we offer consultation on potential possibilities and application scenarios tailored to your unique use case.
IMPLEMENTATION We address your specific needs and requirements within Zendesk, including automations, custom apps, and integrations with CRM, ERP, telephony, and third-party systems.
TRAININGS We're eager to collaborate with you in designing a customized Zendesk training program, offering both train-the-trainer approaches and direct agent training options.
ROLLOUT If you're planning to implement Zendesk across multiple countries in your organization, our experience with over 500 global service projects ensures professional support throughout the process.
For more information about how we collect, use, store, and protect information, please review our Privacy Policy: https://www.bricom.net/privacy-policy
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