Attachment Manager consolidates four attachment-focused tools into a single sidebar interface, enabling agents to organize attachments in a library, enforce file restrictions, tag and search attachments, and redact sensitive content. This app streamlines attachment workflows for support teams by eliminating the need to switch between multiple apps.
Vendor Description
Attachment Manager is a collection of apps that allows you to work with and manage ticket attachments. It combines Attachment Library, Attachment Restriction, Attachment Tagger (formerly Attachment Finder) and the Redact Attachments App. Attachment Manager combines the functionality of these apps into one sidebar experience. It allows an agent to open and close various apps using an accordion-style interface.
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Installation
Install the Attachment Manager app, then configure the settings within the app.