astTECS Dial integrates Zendesk with existing Asterisk-based telephony systems to enable click-to-call functionality, automatic ticket popups on incoming calls, and call recording storage linked to tickets. Organizations with inbound and outbound call centers benefit from streamlined call management and ticket automation through DID-based organization mapping.
Vendor Description
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing.
astTECS is an industry leader in end-to-end unified communication and enterprise mobility products based on Asterisk.
astTECS provides a complete suite of Enterprise Telecom Products both premisis and cloud based. The Zendesk integration provided by astTECS would enable customers to use thier existing IPPBX or Call center solutions along with Zendesk. Features such as:
- Click to call
- Automatic ticket pop up
- Save call recording per ticket
- Organization mapping based on DID.
The scope of integration does not end here, we can always bring foward more features based on the client requirment and clients use of Zendesk. The integration would make it easier for organizations who have a inbound and outbound call flow and would like the tickets to be managed and automated.
Installation
The integration would mainly be divided into three main units.
- Configure the click to Call(Outbound calls).
- Configure the Outbound Call(based on user trunk).
- Call recording saved on the ticket.
Contact www.asttecs.com for integration with your telephony system
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