Assignment Control restricts ticket assignee visibility by hiding specific users, groups, tags, or organizations from the assignee dropdown based on customizable rules. This allows administrators to prevent tickets from being assigned to certain team members or groups, helping enforce routing policies and protect sensitive assignments. Support teams benefit by ensuring tickets are only routed to appropriate assignees based on their role, department, or organizational structure.
Vendor Description
Assignment Control is an app designed to customize and limit the available assignees for a ticket.
By targeting specific users, groups, tags, or organizations, this enables specific groups or users to be hidden from the Ticket Assignee drop-down.
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Installation
Install Assignment Control and then specify which users and groups you want to hide, using their IDs in the hidden fields.
Specify which users, tags, organizations, and groups should see this more limited set of assignees using the targeted fields.