Arlo Interactions displays a customer's Arlo course and event registrations directly in Zendesk ticket and customer views, showing registration status, attendance status, and course dates. Support agents can quickly access real-time enrollment data without any data being stored locally in Zendesk. This app benefits customer service teams managing educational or event-based businesses who need registration context during customer interactions.
Vendor Description
What Arlo Interactions by BS40 does
This app allows your agents to view the course and event registration held in Arlo for your customer, this can be seen in either the ticket or customer view. The agent will be able to identify the following when viewing the customer record:
- When the customer was registered in Arlo and their current status
- The registrations for your courses and events the customer has made, including:
- Registration status Attendance status
- Date Registered
- Course/Event start and end date
Is my data Safe?
This application will not store or persist any of your data, the data is retrieved realtime from Arlo and displayed in your Zendesk portal. No Arlo data is persisted after viewing the customer record.
What if i have a problem/query?
Just drop as an email at [email protected] and we'll happily assist, if you've also got additional features you'd like to see, we'll happily consider them with our development team.
About BS40
We're a small software development company focusing on integrations with SaaS products and working with clients from small startups to global enterprises and government departments.
Installation
Pre-requisites (setting up Arlo):
- Login to your Arlo portal and create a user/contact who has Mobile App and API Access.
- Make a note of the user credentials and enter these when installing the application or within the Zendesk config section.
Terms and Conditions
These can be found here: https://www.bs40.uk/terms.html
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