The Amazon Connect Connector by Arta integrates Amazon Connect's Contact Control Panel directly into Zendesk, enabling agents to make inbound and outbound calls, view caller open tickets, create new tickets with contact details, and add end-call notes without leaving the platform. This integration benefits Zendesk Suite customers and Support + Talk Partner Edition users who rely on Amazon Connect for contact center operations and need streamlined call handling with ticket management in a unified interface.
Vendor Description
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
About Us
Sandeza aims to play a key role in the technology revolution sweeping the global business world. We are a business-oriented, customer-centric Technology solutions company,founded by professionals experienced in technology delivery tailored to business outcomes.Leveraging our experience in cloud & data analytics technologies,we help businesses build intelligent analytics and communication systems.Let’s harness technology to power the end-user experience.
### Amazon Connect Connector by Arta
Arta makes use of Amazon Connect's contact center supports to be tightly integrated with Zendesk.Companies using Zendesk can make uses of Arta's CCP for making call's,listing callers open tickets,adding notes,creating new tickets along with the contact details.
Features
Make Inbound and Outbound calls
Create Tickets from inside the Contact Control Panel
View Callers Open Tickets
Add End Call notes
Get Callers Phone Number and other details from Amazon Connect.
Installation
Enter the API Key and the Amazon Connect URL in the installation parameters.
To obtain the API token and Amazon Connect URL, please refer to the link below for instructions:
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