Agents Only connects Zendesk support teams with a gig-based network of incentivized agents to handle customer support tickets, reducing overhead costs while maintaining service quality. The integration provides real-time performance analytics, coaching recommendations, schedule adherence tracking, and agent profile management directly from Zendesk data. Companies seeking to reduce staffing costs while maintaining or improving support quality benefit from this hybrid human-AI approach to managing support volume.
Vendor Description
Agents Only is a new model to build your customer support teams by marrying humans with software and AI. Improve productivity and efficiency by pairing your own Help Desk to live agents, to manage customer support needs.
Access top-talent using our platform to make running your GigCX solution truly easy. We connect your customers with motivated agents who are incentivized to provide the best experience possible. By putting your projects on our platform, you can cut a significant portion of overhead labor and resource expenses from your budget. Then our gig platform, enhanced by AI, will make it easy to reinvest some of it into incentivizing agent productivity and performance.
The Agents Only integration utilizes the rich data feed from Zendesk to provide:
Real time data analysis for contact feedback
Coaching for performance improvements
Simple agent profile synchronization
Schedule adherence calculation
Insights and trends
Installation
In your Agents Only account, create a new project
Go to Integrations and connect to your Zendesk account via Zendesk Oauth by filling in the relevant fields (Important: you need to have admin privileges on Zendesk)
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