The Agent Dashboard app enables Zendesk support teams to embed Looker dashboards as a custom home page, with dynamic filtering based on individual agent login credentials and the ability to pin real-time metrics to the top bar. Agents benefit from convenient access to consolidated metrics from multiple data sources without requiring custom integration work, while administrators can install multiple instances to display different dashboards to different user groups. The app operates entirely within Zendesk without connecting to external services or collecting user data.
Vendor Description
Use Looker to provide agents with convenient access to metrics that matter most to them. No custom integration work required.
Features
- Embed Looker dashboards and dynamically filter based on the logged-in agent
- Combine data from different systems to present custom metrics
- Pin realtime metrics to the top bar
- Share important news with broadcast alerts
- Install multiple times to display different dashboards to different agents
Looker is the only reporting tool officially supported by Agent Dashboard. See Embedding Looker in Zendesk.
Your data is safe
Agent Dashboard runs inside your Zendesk and does not connect to any third-party services. None of your data will be collected.
Built by Playlist. Last updated on December 29, 2021.
Installation
Once installed, open Agent Dashboard setup (analytics icon on the left navigation bar) to configure your dashboard, realtime metrics, and broadcast alerts.
Looker is the only reporting tool supported by Agent Dashboard. See Embedding Looker in Zendesk for instructions.
Tags: embedded analytics, iframe, realtime metrics, goals, broadcast alerts, notifications, KPIs, looker, mode analytics, tableau, microsoft power bi, insights, leaderboard, gamification