Africa's Talking Voice enables support teams to establish local phone numbers in Kenya, Uganda, and Nigeria for receiving and making customer calls directly within Zendesk. Incoming calls route to available agents, with missed calls queued for callback at no cost, while the platform provides call management, quality monitoring, and unified agent workflows. This solution benefits contact centers operating in East and West Africa seeking cost-effective call-center infrastructure without abandoning customer calls.
Vendor Description
Africastalking Voice
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing.)
Africa's Talking Voice is a solution that enables users to make and receive calls though local numbers
Pick a phone number and enrich your call-center experience through Africa's Talking Voice. Your agents can easily receive, make and manage calls all across 3 African countries (Kenya, Uganda, Nigeria)
How it works:
You activate a support phone number (as many as you need) with prefixes +254, +256, +234, many more to come. This will show you as being online and can receive calls. When a call comes in, it will be routed to an available agent. If no agent is online, the caller will get a pre-recorded message requesting them to dial later.
Agents will then be able to see these callers when they come back online and return the call for free!
Benefits:
- Provides a unified call-center platform.
- Increases customer satisfaction by making sure all calls are answered and check for quality
- Raises Customer Service efficiency
- Better pricing than most solutions on the market.
Installation
Installation To setup Africa's Talking Voice;
Download the tool here and plug into your Zendesk account.
Contact our support team to hire a phone number and setup your pre-paid account.
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