Accoil for Support calculates customer health scores based on real product usage data and displays them directly within Zendesk Support, enabling agents to quickly identify power users versus new customers and spot usage trends without leaving their workflow. Support teams use these insights to prioritize at-risk accounts, personalize responses, and proactively prevent churn by understanding each customer's actual engagement level.
Vendor Description
What is “customer health” in support?
It’s knowing which customers are thriving—and which ones need help—before they tell you.
Accoil calculates health scores based on real product usage, giving support teams clear, actionable insights right inside Zendesk Support:
- See if a ticket is from a power user or someone new to your product.
- Understand how active a customer is across their team or account.
- Spot usage trends at a glance—improving, declining, or flat.
With Accoil embedded in Zendesk Support, agents get instant context without switching tabs or chasing down data.
This helps teams respond faster, personalize interactions, and flag at-risk accounts before they churn—all while working where they already are.
Support smarter with insights that show how your customers are actually using your product.
Installation
How to Install Accoil
- Sign up for an Accoil account at www.accoil.com and complete the setup.
- Once your account is ready, return to the Zendesk Marketplace and click Install.
- Follow the installation steps to authorize Accoil for your Zendesk account.
- The Accoil app will appear in the contact, and support ticket sidebars, displaying real-time engagement insights based on product usage.
For detailed setup help, check our support page.
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