The 8x8 app integrates 8x8 Contact Center and Work solutions directly into Zendesk, enabling agents to make and receive calls with automatic screen-pop functionality that displays customer context and call history. Agents can log interactions with call duration, recordings, and SMS transcripts directly to customer records, and manage all communications from within Zendesk's interface without switching platforms. This app is available only to agents with 8x8 Talk - Partner Edition seats.
Vendor Description
Available only to agents with 'Talk - Partner Edition' seats (see zendesk.com/talk/pricing).
8x8 for Zendesk seamlessly integrates your 8x8 Contact Center and Work solutions, enhancing communication and productivity within Zendesk.
Key Features:
- Out-of-the-box integration with minimal setup required.
- Screen-Pop and Contextual Information: Automatically retrieve and present CRM records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions.
- Interaction Logging and History: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as 'Call Duration,' 'Call Recording,' and 'SMS Transcript'.
- Embedded experience: Handle interactions directly within the Salesforce interface, streamlining workflows and enabling users to operate from a single pane of glass.
- Configuration and customization: Configure CRM Integration workflows via a self-service administration portal.
For our privacy policy, data protection information, and other legal terms, please visit: https://www.8x8.com/legal
Installation
For steps on how to install 8x8 for Zendesk see the following guides:
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