008Agent is an AI-powered softphone that integrates directly with Zendesk to automatically log calls, capture interactions, and generate insights from conversations. The app enables agents to make and receive calls with one-click dialing while AI automation handles call documentation and analysis. Customer service teams benefit from reduced manual logging, faster call resolution, and actionable intelligence derived from call data without leaving their Zendesk interface.
Vendor Description
Your All-in-One Softphone
008 is revolutionizing the way you manage calls: frictionless communication, smart automation, and seamless integration with Zendesk.
Smart calls, one-click integration
Automatically log every interaction and apply AI
Turn every call into valuable insights
Your all-in-one softphone
Installation
🇬🇧 Installation Instructions
Once the application is installed, open the softphone by clicking the icon located in the top-right navigation bar.
Then, click on the avatar image and go to the second tab in the left-side menu, which corresponds to the user login.
Enter the username and password provided by the 008 Agent team.
Click the confirm button (✅), and the softphone will be ready to use.
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