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Feature
Customer 360
Jira
Rating
4.0 (6)
1.0 (1)
Price
$4/agent/mo
Free
Installs
85+
1,037+
Published
Jul 5, 2018
Oct 17, 2025
Last Updated
Dec 29, 2021
Sep 22, 2025
Version
2.3
1.5
Products
Support
Support
Free Trial
Yes (14 days)
No
Which should you choose?
Jira has 952 more installs than Customer 360, suggesting broader adoption in the Zendesk ecosystem.
Customer 360 is rated higher at 4.0 vs 1.0 stars.
Jira is free while Customer 360 is a paid app, which may be a deciding factor depending on your budget.