Zisson Interact CTI, IVR, ACD, Telephony, Softphone, Chat.
About Zisson Interact
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
Zisson integrated with Zendesk Support helps your agents deliver a more efficient and optimized experience for your customers. This app includes:
- Softphone
- Click-to-Call/Dial-to-call
- Agent status control
- Intelligent routing
- Caller authentication
- Ticket creation on Inbound/outbound calls
- Statistics on inquiries
- Outbound SMS
- Zisson IP PBX
- Local presence – agents can easily change the number displayed
Reinforced with information, your sales teams and your agents will respond more precisely to inquiries, improve first call resolutions and take a more proactive customer service approach.
Get started today!
About Zisson:Zisson is an innovative IT company with offices in Oslo and Stockholm. We develop and operate contact center and switchboard solutions. Zisson was established in 2007 with the ambition to simplify and improve communication between companies and end-customers. Our vision is simple - to be the preferred solution for all businesses with a professional customer journey approach! Our dedicated colleagues are crucial to achieving our goal, and our most defining value is that we are one team.
Privacy policy: https://leaddesk.com/privacy-statement/
Installation
Requirements
- **Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition
- Learn more at https://www.zendesk.com/pricing**
- You will need a valid Zisson Interact account.
### Prerequisites Before you can install this app, you must activate custom objects. 1. Open Admin Center 2. Objects and rules -> Custom objects -> Objects 3. Press Activate
Agents must have rights to add, edit and delete users. (this is based on the agents' role in Zendesk)
How to install
- Install the app from Zendesk marketplace.
- Open settings and check if you have the correct url. Please contact Zisson support ([email protected]) for details. The app will be available in the navigation bar in the top right and admin page to the left, after you reload Zendesk Support.
Getting started
- Click the icon on the top right hand corner to open the agent application
- Type in your Zisson username and password or use Microsoft SSO
- You will now be able to see queues, but you need to log on a queue profile to receive calls.
- You are now ready to do a great job.
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