Zendesk Workforce Management

Elevate operational performance with AI-powered Workforce Management
Streamline agent management with real-time and historical reporting on team capacity and performance, AI-powered workload forecasting, and automatic agent scheduling.

AI-powered Forecast: Machine learning algorithms optimize the number of agents needed, precisely when they are required, and which channels they should prioritize.
Automatic Scheduling: Automated schedule creation with specific support work your agents need to focus on throughout the day.
Real-time tracking: Gain visibility into real-time agent activity, identify emerging trends, and pinpoint adherence issues to make proactive decisions to pivot the team.
Historical reporting: Get a clear view of team performance, understand where to act, and determine how to push the team to meet the goals of the organization.

Start a 30-day free trial of Zendesk WFM now, or reach out to your account team to learn more!