Contact Center Software and CTI integration with Zendesk
About xCALLY
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
Discover the XCALLY - Zendesk CTI integration!
Key benefits provides your customer care agents a Unified Agent Desktop experience, together with:
- Push CTI technology for automatic Ticket creation each time an Agent receives a call
- Trigger configuration to select which Asterisk XCALLY Queues are involved in the automatic Ticket pop-ups and which Events engage it, before answering, after answering or after a call hangup
- It works either with EVERY KIND OF SIP PHONE registered on the Asterisk XCALLY PBX, or the XCALLY phone bar, or the WebRTC client
- Great VoIP quality
- Great flexibility; use your own SIP trunk with your local providers or on the cloud according to your needs
- Totally Asterisk RealTime technology based
- Call Recordings option available on the XCALLY and Zendesk web interface
- IVR enabled: xCally Square drag and drop IVR totally integrated with Zendesk
- Simple and fast XCALLY installer
- Poweful XCALLY - Zendesk custom field mapping
- Many other nice benefits
Installation
XCALLY - Zendesk integration configuration guide: https://wiki.xcallymotion.com/display/XS/Zendesk
XCALLY guide: https://wiki.xcallymotion.com/
Video: http://youtu.be/oBLIBXiveqA
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