Vouch for Support

Save time responding to support tickets with Vouch.

Vouch helps reduce the back and forth associated with diagnosing support tickets by providing the opportunity for your customers to record their screen or camera and provide a video response asynchronously.

Vouch allows customers to record directly within their browsers, meaning customers are not required to install any plugins or apps.

Vouch Features

• Collect video responses and / or screen recordings as part of your support workflow

• Recorder is completely browser based and built mobile first, allowing customers to record without the need to install any apps, plugins or extensions.

• Control the questions, format, maximum duration and more to help identify the issue faster.

• View complete transcripts from the video responses and screen recordings within Zendesk.

• Record your own videos to send back to customers showcasing the resolution to particular issues.

Requirements

• Vouch for Support requires a Vouch account