VideoEngager

Transform Your Zendesk Support with VideoEngager

VideoEngager is a seamless and secure WebRTC-based video chat solution that empowers agents and customers to connect instantly with a single click. Create rich, real-time video interactions that enhance communication, improve customer satisfaction, and drive conversions.

Key Benefits

• Enhanced Customer Experience: Personalized video interactions create a human touch, leading to higher satisfaction. Visual assistance empowers agents to quickly understand and resolve issues, reducing contact time.
  
• Increased Efficiency: First-contact resolution improves with visual context, lowering call volume and operational costs. Effective agent training and real-time supervisor support are facilitated through video.
  
• Sales & Upselling: Visual product demos drive sales and upselling opportunities. Face-to-face interaction builds trust, encouraging high-value transactions.
  
• Market-Leading Security: VideoEngager's robust security is trusted by financial and healthcare institutions. Our unique recording and retrieval infrastructure ensures no data leaves your customer's boundaries, addressing a critical security gap in other solutions.
  

Value Proposition

• For Businesses: Improve customer engagement, satisfaction, and conversions.
  
• For Agents: Enhance communication, collaboration, and problem resolution.
  
• For Customers: Enjoy a convenient, personalized, and effective support experience.
  

Key Features

• Instant Connections: Click-to-video for immediate engagement.
  
• Seamless Escalation: Elevate voice calls and chats to video with ease.
  
• Enhanced Collaboration: Share documents and screens with annotations for effective problem-solving.
  
• 3-Way Calling: Bring in experts for complex issues or supervisor assistance.
  
• Robust Reporting & Analytics: Gain valuable insights into performance and customer behavior.
  
• Escalation from AI Bots: Seamless escalation to a live video agent from AI bots like ChatGPT, Watson, and Google Dialogflow.
  

Advanced Mobile SDK

• Unified Communication: Click-to-chat, voice, and video from a single SDK.
  
• User Control: Manage camera, microphone, speakerphone, and flashlight settings.
  
• Secure File Transfer: Share documents and information securely in real time.
  
• Screen Sharing: Enable agent and user mobile screen sharing for collaborative support.
  

Uncompromising Security

• Compliance: GDPR, CCPA, ISO27001, SOC 2, and HIPAA compliant.
  
• Fine-Grained Access Control: Administratively manage access permissions.
  
• Enhanced Security: Customer-side WAF, IP whitelisting, and mTLS.
  

Secure & Scalable Recording Infrastructure

Hosted on your premises or in your private cloud storage. Built on a highly optimized microservices architecture with a high independent security audit rating.

Install VideoEngager today or reach out to our Sales team at [email protected].