Zendesk CTI integration
About Versature CTI
This integration will allow businesses to track any phone-based interaction with clients. Whether your callers are experiencing a challenge, placing an order, or simply need to chat with a representative, the record of the phone call will be linked to the case. This call data will automatically populate within the Zendesk platform so that agents no longer have to manually add every detail.
Installation
Click install to add the app to your Zendesk profile, then select the phone icon in the top bar will appear and the app window will open. Once it's up you will be prompted to sign in. Sign in using your sonar credentials.
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