Urgentime

Solution Description

Urgentime is a video solution that allows companies to improve their customer support by integrating features such as screen sharing, photo capturing, and real-time pointers. With our simple and intuitive technology, your teams can offer fast and personalized assistance without requiring additional installation or travel.

With one click, a text message, and a video call starts. Fully connected in real time to Zendesk, there's no need to manually input your ticket data, everything is automated.

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About the Company

At Urgentime, our mission is to revolutionize remote customer relationships by making them smoother, more responsive, and more human. We have worked hand in hand with healthcare professionals, emergency services, and businesses from all sectors to create a solution that meets the growing needs for remote interactions.

With this expertise, our technology simplifies communication while increasing the efficiency of interventions. Our vision is clear: to make support as simple as a phone call, but with the efficiency of video.

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Our Features

• Real-time video calls: no app download required, everything happens directly through the browser.
• Screen sharing: for a more interactive visual assistance.
• Screenshot and photo capturing: to visually document issues encountered.
• Pointer and annotations: precise real-time guidance to help your customers step by step.
• Over 60 industry-specific features: Urgentime adapts to your specific needs, whether for after-sales service, maintenance, or customer support.

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Benefits of Our Solution

• Time saving: faster problem resolution with a 40% reduction in delays.
• Increased customer satisfaction: up to a 50% increase in customer satisfaction through video interaction.
• Personalized support: features designed for a better understanding of problems.
• Reduced travel: no need to travel, 70% of issues are resolved on the first call.
• Accessibility: an intuitive solution available directly from a smartphone or browser, without a dedicated app.
• Ease of use: our solution is so simple that even a 5-year-old could use it!