Tweet Preview

Name: Tweet Preview
Author: OAPPS LLC

by OAPPS LLC

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Support

View Tweet details directly in the ticket sidebar

Support

View on Zendesk Marketplace

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About Tweet Preview

X (formerly Twitter) is where conversations happen in real time and where customers can engage publicly with your brand.

The Tweet Preview app extends Zendesk’s X integration by allowing agents to do more without leaving the Zendesk Agent Workspace. It helps agents better understand the context of X conversations and respond more efficiently.

With this app, agents can:

See which post a reply refers to
View and play attached videos and audio files directly in Zendesk, without opening a new window

About OAPPS LLC

OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers

Learn more about our work at OAPPS.io.

Support

For annual payment options or if you do not have a credit card, contact us via our help center.

💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.

Data Handling & Privacy

The app does not collect, store, or transmit any personal or customer data.

Privacy policy

X, TWEET, RETWEET, and the X or Twitter bird logos are trademarks of X Corp or its affiliates.

Installation

Install the app — Click Install in the Zendesk Marketplace and use the NOCC coupon to install without a credit card.

See how the app works

Open any ticket created from an X (formerly Twitter) mention. You can find these tickets by searching for the keyword via:twitter.
Click the Apps and integrations icon in the right sidebar to open the apps panel. If you have multiple apps installed, you may need to scroll to find the app. The Tweet content will be displayed there.
(Optional) You can change the order of your apps in Admin Center → Zendesk Support apps → Reorder apps.