Triage & Response Automation by Ultimate

Automate 60% of your support with Ultimate.

The customer support automation platform for enterprise. The Ultimate platform, including generative AI UltimateGPT, enables customers to automate 60% of their digital support channels - decreasing costs, empowering agents, and delivering amazing customer experiences. Leveraging the latest conversational and generative AI technology, our Triage & Response Automation solution empowers brands to

• Provide instant, 24/7 customer resolutions in 109 languages
• Maximize productivity and minimize effort for support teams
• Scale support capacity without scaling costs

What makes Ultimate different from other bot and automation providers?

Our seamless integration with Zendesk allows you to:

- Retain all of your conversation data in Zendesk, not a third-party app

- Route and enrich Zendesk tickets

• Create smart escalations to human agents
• Measure your bot's performance in Zendesk

We support custom integrations with your existing tech stack to:

• Capture unique inputs like order numbers and tracking IDs to personalise each interaction
• Provide your customers with real-time information from your data warehouse
• Process API calls to enable end-to-end automation for workflows like returns and exchanges

With years of industry expertise:

• We’re innovators in the field of support automation and constantly work to bring you the latest advances in conversational and generative AI technology
• Global brands like Zendesk, DeepL, Finnair, and TransferGo trust our AI-powered solution
• We take security seriously — we’re proud to be GDPR and SOC2 type-2 compliant

Ready to start your automation journey?

Find out your automation potential by scheduling a free consultation with one of our AI Experts.