Tonkean

Orchestrate Your Zendesk Operations with Tonkean

Tonkean is an enterprise orchestration platform that enables teams to build and automate complex business processes — without writing code. By connecting Zendesk with your existing tools, Tonkean helps you streamline ticket management, reduce manual work, and deliver faster resolutions.

What You Can Do

• Automate ticket creation and updates — Trigger Zendesk ticket workflows from any source, including email, Slack, forms, and other integrated systems.
• Monitor and triage tickets — Track ticket status in real time and automatically route, escalate, or reassign based on custom rules.
• Orchestrate cross-tool workflows — Connect Zendesk with Slack, Microsoft Teams, Jira, Salesforce, and 100+ other integrations to coordinate work across teams.
• Manage tags and fields — Automatically add, update, or remove tags and custom fields to keep your ticketing system organized.
• Sync customer data — Keep user profiles and ticket information accurate and up to date across all connected systems.

Use Cases

• Global intake and triage for IT, HR, legal, and procurement requests
• Automated ticket creation from internal service requests
• Cross-functional workflows that span Zendesk and other business tools
• Real-time reporting and status tracking across ticket queues

Getting Started

A Tonkean account is required. Visit tonkean.com to learn more or sign up to get started.

Data Handling & Privacy

Tonkean accesses Zendesk data — including tickets, users, and organizations — via the Zendesk API using OAuth 2.0 authentication. All data is encrypted in transit (TLS 1.2+) and at rest. Tonkean does not sell, rent, or share customer data with unauthorized third parties. Access is restricted to authorized personnel and governed by role-based access controls. Tonkean is SOC 2 Type II certified, GDPR-ready, and HIPAA compliant. For full details, see our Privacy Policy and Security page.