All-in-one customer experience platform.
About Tidio
Tidio is an all-in-one, AI-powered customer service platform and live chat software designed for websites, particularly e-commerce businesses. It enables companies to engage visitors in real-time, automate support with chatbots (Lyro AI), and manage customer inquiries across channels like email, Facebook Messenger, and Instagram from one dashboard.
Installation
Integration with Zendesk
See how to integrate your Zendesk account with Tidio and create new tickets directly from your conversations.
Integrating Tidio with Zendesk
- Open your Tidio admin panel and navigate to the Integration section located in the bottom-left, above Settings. Then, click on the Zendesk tile.
- You will see an overview of what the integration allows, and brief instructions for the integration itself. When you're ready, hit the blue Install Zendesk button in the top-right.
- To complete the integration, you will need to provide your Zendesk URL and use your associated Zendesk login details to authenticate the integration.
- Once you complete the URL, hit the Install button in the bottom-right, and continue with the next steps directly via Zendesk. You will also be asked for certain permissions, which are required for the integration to work.
That's it! Your Tidio account is now fully integrated with Zendesk.
To see more detailed installation and usage instruction, please visit our helpcenter.
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