AI-driven voice agents for seamless customer interactions.
About Thoughtly
Thoughtly for Zendesk
Enhance your customer support with Thoughtly's AI Call-to-Ticket Connector. Seamlessly create Zendesk tickets from AI-powered phone calls conducted through Thoughtly’s platform, ensuring no customer query goes unresolved.
Key Features:
- Automated Ticket Creation: Instantly generate Zendesk tickets from AI phone calls, capturing essential details such as caller information, call duration, and conversation summaries.
- Intelligent Call Handling: Thoughtly’s AI agents manage inbound and outbound calls, gathering critical data and insights that are automatically transferred to Zendesk, streamlining your support process.
- Comprehensive Analytics: Access detailed reports and real-time analytics within Zendesk, powered by Thoughtly’s advanced data visualization tools. Gain insights into customer behavior and optimize your communication strategies.
- Customizable Workflows: Tailor the integration to fit your unique business needs. Configure how call data is mapped to Zendesk tickets, ensuring seamless alignment with your existing workflows.
- Seamless Integration: Easily connect Thoughtly’s platform with Zendesk, enabling your support team to handle calls and tickets within a single, unified interface.
Installation
- Install and Set Up Thoughtly
- Visit the Thoughtly onboarding page to create an account or sign in if you already have one.
- Connect Thoughtly to Zendesk
- Once logged into Thoughtly, navigate to the Integrations page.
- Select the Zendesk Integration and log in using your Zendesk subdomain. Your subdomain is the first part of your Zendesk URL (e.g., if your URL is
yourexamplesubdomain.zendesk.com, then your subdomain isyourexamplesubdomain). - Follow the prompts to authorize the connection between Thoughtly and Zendesk.
- Finalize the Integration
- Complete any remaining steps prompted by the Thoughtly setup page to ensure the integration is active.
Usage:
Once connected, visit the Automations tab in Thoughtly to create workflows that include actions for Zendesk, such as generating a new Zendesk ticket as part of an automation workflow.
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