Streamline workflows with the TELUS Business Connect integration for Zendesk.
About TELUS Business Connect
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
The TELUS Business Connect Cloud Application for Zendesk provides seamless integration between Zendesk and your TELUS Business Connect services to enable improved customer retention, greater agent productivity, and advanced business processes.
TELUS Business Connect provides a complete host of features to address your business needs
Complete cloud-based app
- Use your browser on any platform (Windows®, Mac®); no software installation is needed.
- Make or receive calls through the Zendesk browser without having to leave Zendesk or utilizing the TELUS Business Connect phone system all directly from your account within Zendesk.
Increased call efficiency
- With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.
- Save time by eliminating misdials.
- Search between Zendesk or TELUS Business Connect contacts within the embedded dialer for easy contact outreach
Enhanced customer interaction
- Talk Partner Edition Support: Sync relevant call record data to your contacts and tickets with Zendesk voice comment object support
- Incoming callers are instantly matched to existing client records, which are automatically displayed for easy access
- Tickets are created automatically when a call arrives.
Installation
Getting Started
- Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.
- Under Apps, select Marketplace, then find the TELUS Business Connect app and click the tile.
- On the TELUS Business Connect app page, click Install in the upper-right corner. You will be presented with a web page.
- The ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain.
- Click Continue. The app installs to your Zendesk account.
- Refresh your Zendesk login session. The TELUS Business Connect app icon shows at the top right hand corner.
- Click the TELUS Business Connect app icon. The TELUS Business Connect login screen opens.
- Enter your TELUS Business Connect Account and your TELUS Business Connect password.
Similar Apps
Aircall for Support
Aircall
Advanced inbound and outbound calling for Zendesk, Beautiful UX, Enterprise Quality
RingEX by RingCentral
RingCentral
Streamline workflows with the RingEX integration for Zendesk.
Intercom
Intercom
Get the context you need to provide personal support to your customers at scale
Zoom Meetings by Faye
Faye Digital
Deliver more personalized service with the Zoom for Zendesk integrations
Dialpad
Dialpad, Inc
Make phone calls in Zendesk with Dialpad.
Zoom Contact Center
Zoom Video Communications, Inc.
Zoom Contact Center for Zendesk
