Zendesk Support integration enables message & attachment exchange via Telegram.
About Telegramio
Telegramio
It is a secure and easy Telegram extension for Zendesk Support that allows the exchange of messages & attachments (audio, video, images) with your clients, making the process of ticket management fast and effective.
Feature list:
- Modern cloud-native integration
- Flexible installation to serve your business security concerns
- Easily scalable to your business demands
- Seamless ticket communication as it is a chat (low latency of text messages)
- Supports audio, video and image attachments
- Security enabled (Encryption for the communication and all the security available in GCP for utilized services)
- No client text messages stored (we send attachment data through PubSub and text caption is a part of the message)
Pricing
We have developed an optimal tariff plan for you, which is cheaper than other integrations with Telegram. For only $6.99, you can process up to 1000 tickets per month received from the Telegram channel. If this number of tickets is not enough for you, please contact us and we will create an individual plan for you that suits your needs. And of course, we propose you free 30-day trial, so you can evaluate the quality of our product.
If you have any questions please contact us. * Telegramio Support Team Email * Support Chat
Installation
Create Telegram Bot
- Find @BotFather on Telegram
- Click Start Button
- Send /newbot command
- Enter name and username
- Remember bot token
If you already have a Telegram Bot, just use its token
Install Zendesk Application
- Open any Zendesk product. Click the Zendesk Products icon in the top bar, then select Admin Center
- Select Apps and integrations → Zendesk Support apps, click Marketplace
- In marketplace press on the search button and write “Telegramio” and click on the icon`
- Press on the install button and choose your Zendesk subdomain
Application setup
- Select Apps and integration → Channel apps → telegram application
- Select Accounts → click Add account
- In the opening form, fill in the values of all the fields.
Telegram token value you got the value from point Create Telegram Bot - Click Save button
- Wait for 2 notifications on the email. The first about registration, the second about account verification.
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