Telegram Channel

Telegram is a cloud-based messaging platform that allows users to send messages, photos, videos, stickers, audio files, and documents of any type, with applications available across multiple platforms.

With our Telegram Channel Integration for Zendesk, you can streamline customer interactions by connecting your Telegram bot to Zendesk Support. Receive and respond to messages in real time from a single place, ensuring smooth and efficient communication.

Key features:

• Support Telegram messages through traditional Zendesk tickets.
• Connect your Telegram bot to Zendesk Support and manage all messages in one place.
• Reply to Telegram messages directly from Zendesk for a seamless conversation experience.
• Support for multimedia content: images, videos, voice notes, locations, contacts, and files.
• Customize a welcome message for your customers.
• Request key customer details in English, Spanish, Portuguese, and French for personalized assistance.
• Define ticket type, priority, and tags for future Telegram tickets.
• Automatically change the ticket subject based on the first received message or sender for better organization.
• Access a standard command menu in the Telegram bot.
• Automatically create ticket fields displaying the user's Telegram ID and originating channel.
• Configure ticket grouping based on your needs: Single ticket per group or Single ticket per user within a group.
• View Telegram IDs in group tickets.
• Set Telegram ticket expiration time to ensure timely responses.

Upgrade to Pro for Advanced Capabilities

Take your support to the next level with the Pro Plan, which includes all the Basic Plan features plus:

• Bot information: View key bot details, including its name and associated groups.
• Quoting and Replying: Directly reply to messages within Zendesk, and responses will appear in Telegram as replies.
• Message Filtering: In group chats, only messages mentioning the bot will generate tickets, reducing unnecessary clutter.
• Custom FAQ Menu: Create a personalized FAQ menu in the Telegram bot for self-service support.
• Proactive tickets: Create tickets for customers who previously contacted you on Telegram.
• Notifications: Receive real-time notifications for new ticket creation and updates related to the integration.

Unlock Maximum Potential with the Unlimited Plan

For businesses that require scalability, the Unlimited Plan offers all the features of the Pro Plan while removing restrictions on the number of connected bots. Manage an unlimited number of bots in Zendesk, allowing you to expand your customer support without limitations.

Additionally, the Unlimited Plan provides early access to exclusive upcoming features designed to enhance the integration and user experience.

Note: Your Zendesk Support workflow remains unchanged with this integration.