Talkdesk Connector

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

Install the Talkdesk Connector to combine the power of Zendesk and Talkdesk to provide your agents with all the information they need to deliver engaging customer experiences. For more detailed instructions, please review the “How to Install” tab.

The Talkdesk Connector pairs the power of Talkdesk with Zendesk, bringing contact center functionality into Zendesk so you can consistently provide top-notch service. Use time-saving automations, comprehensive reporting, and easy access to contextual customer information to improve agent efficiency and customer satisfaction.

With the Talkdesk Connector, agents can use Talkdesk Agent Workspace to handle any communication coming from your customers while working from Zendesk. Including making and receiving calls, logging call data, and effortlessly adding context to Zendesk tickets.

What's more, easily set up automated tasks triggered by contact center events, such as ticket creation or contact updates, to increase your team’s efficiency to focus on what matters most: your customers.

Talkdesk Connector Features

• A single UI that allows agents to use Zendesk as a single pane of glass
• Click-to-call with any phone number in Zendesk
• Screen pops of Zendesk tickets
• Relate to and update existing tickets
• Call & note logging to Zendesk tickets
• Configure time-saving automations to streamline ticket creation, updates, escalations, and more
• Seamless call recording
• At-a-glance caller information including name, phone number, ring group and wait time

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NOTE: You must have a Talkdesk account for the Talkdesk Connector to function properly. To get started with a free trial, visit www.talkdesk.com/zendesk.