Integration with Digium's Switchvox IP Phone System
About Switchvox for Zendesk
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ). Requires a phone extension on a Switchvox, version 6.6.0.2 or later (Switchvox Cloud service, or a Switchvox premises system).
Switchvox works within Zendesk to handle basic chores for you, so you can focus on your customer.
Handling Calls
- Dial a user’s phone number from a Zendesk page
- For incoming calls, automatically display a user from the caller ID
- Easily create a new user and a ticket, from the caller ID
- Access your Switchvox Call Log (for caller ID, date, and duration)
Easy Setup and Admin
- Easily set up Zendesk for your Switchvox extension
- Log in and out of queues, and change your Switchvox Status
Installation
Check with your Switchvox administrator if you do not already know your Switchvox extension and login password.
Install the app in Zendesk
- Sign in to Zendesk as an administrator.
- Find the Switchvox app and enter the URL. Click continue.
- Refresh to display the app icon.
Using the app in Zendesk
- Click the Switchvox app icon.
- Enter the Switchvox address, your extension, and your login password.
After the app connects to Switchvox, you will be able to change your Status, log in and out of Switchvox call queues, and see your Switchvox Call Log.
Similar Apps
Aircall for Support
Aircall
Advanced inbound and outbound calling for Zendesk, Beautiful UX, Enterprise Quality
RingEX by RingCentral
RingCentral
Streamline workflows with the RingEX integration for Zendesk.
Intercom
Intercom
Get the context you need to provide personal support to your customers at scale
Zoom Meetings by Faye
Faye Digital
Deliver more personalized service with the Zoom for Zendesk integrations
Dialpad
Dialpad, Inc
Make phone calls in Zendesk with Dialpad.
Zoom Contact Center
Zoom Video Communications, Inc.
Zoom Contact Center for Zendesk
