SupportLogic

SupportLogic combines support operations efficiency with quality monitoring and agent productivity tools to deliver an all-in-one platform for your team. The software plugs into the systems you already use, so you can start acting on the customer insights sitting within your data. Insights like account health scores, feature suggestions, bug fixes and more can now be used across your entire organization, from support and customer success to product and engineering.

Support Operations Efficiency

-Confidently analyze every customer interaction and go beyond surveys with sentiment analysis

• Reduce customer escalations by acting on hidden warning signals and predictive AI triggers

• Improve response times with AI-based backlog management and case routing

• Use predictive signals to send alerts to anyone in your business and allow experts to solve issues faster

• Make impactful strategic decisions based on trends and patterns found by analyzing 100% of your customer support data

Listen to some of our customers about how they achieved real results using SupportLogic

Quality Monitoring & Coaching

• Automatically monitor 100% of support channels with zero additional QA resources

• Scale agent performance with real-time coaching and training based on detected knowledge gaps

• Predict and improve support with Customer Effort Score, a leading KPI for customer support health.

Here’s a short demo on our QA module - Elevate SX.

Agent Productivity

• Resolve complex customer issues faster with Gen-AI powered context generation, Next Best Actions and Troubleshooting Insights

• Streamline customer interactions with Response Composer to draft appropriate, grammatically correct, personalized responses in any language

Here’s a short demo on our Agent module - Agent SX.

Find out more about adding SupportLogic to your Zendesk deployment or request a demo with SupportLogic today!