Display customer data from your SQL database in Zendesk. The SQL Connector app gives your agents immediate access to the information they need to solve a ticket.

The SQL Connector app uses factbranch.com to connect to your database and load customer data. Install the SQL Connector app and create a FactBranch account to display up-to-date customer data inside the ticket sidebar. No more tab-switching and manual data lookups for your agents.

Data Sources

By using FactBranch the SQL Connector app connects to a wide range of data sources:

• PostgreSQL
• MySQL and MariaDB
• Microsoft SQL Server
• Amazon Aurora & Redshift (using MySQL or PostgreSQL)
• Google BigQuery

Drag-and-Drop Data Pipelines & UI Builder

Use our no-code / low-code tools to create your data pipelines and query your databases.

Pipelines let you run multiple queries in different databases and combine the results into a single user interface (UI) that you want to display to your agents.

Always Fresh Data

FactBranch fetches fresh data for each request. When an agent opens a ticket, FactBranch queries your database in real-time, ensuring you get the most recent data. There are no delays due to caching or syncing.

Simple Setup, Immediate Impact

• Quick to test and deploy: Get SQL Connector up and running within minutes.
• Free 14-day trial: Experience all the benefits without any commitment or need for a credit card.
• Seamless integration: Results are displayed directly in the ticket sidebar.
• Sign up now

Video Guides and Documentation

FactBranch has extensive documentation and step-by-step video guides for all supported data sources. Our goal is to empower users of all skill levels to set up FactBranch and show their customer data to their agents.

Exceptional Support

Customers love our great support. If you have any questions before (or after) starting your trial, reach out to [email protected].

Also for Zendesk Sell and Chat

FactBranch is available across Zendesk's ecosystem. We also offer apps for Zendesk Sell and Zendesk Chat.

Ready to Transform Your Customer Support?

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Data Privacy

FactBranch is GDPR and CCPA ready. Your privacy is critically important to us.